Refund Policy

1. **Refund Process**:
Our refund process for event bookings is designed to be straightforward and efficient. Upon cancellation of a booking, refunds will be processed back to the original mode of payment used during the reservation. Customers can expect refunds to be initiated within 5 business days from the date of the cancellation request or the specified cancellation deadline, whichever is earlier.

2. **Clear Communication of Refund Policy**:
We prioritize transparency in our dealings with customers and strive to provide clear and comprehensive information about our refund policy for event bookings. It is our commitment to ensure that customers are fully aware of their rights and obligations regarding booking cancellations and refunds.

3. **Conditions for Refund**:
Refunds may be issued under the following circumstances:
– Cancellation by the customer within the specified cancellation period.
– Inability of the merchant to fulfill the event booking due to unforeseen circumstances.
– Mutual agreement between the customer and the merchant to cancel the event.

4. **Event Booking Cancellation Policy**:
Customers are entitled to cancel their event booking within 5 days of making the reservation, provided that the cancellation is made before the specified cancellation deadline. In such cases, the merchant will issue a full refund of the booking fee. However, if the cancellation is made after the specified deadline or within a certain time frame before the scheduled event, the merchant reserves the right to apply a cancellation fee or withhold a portion of the booking fee as outlined in the terms and conditions.

5. **Communication of No Refund Policy**:
In instances where a no-refund policy applies to certain event bookings, this information will be clearly communicated to customers before they confirm their reservation. This proactive communication helps to prevent misunderstandings and disputes regarding refunds, ensuring that customers can make informed decisions before proceeding with their booking.

It is crucial for customers to carefully review and understand the terms outlined in the Refund Policy to ensure a satisfactory experience with our event booking services. Should customers have any questions or concerns regarding refunds or any other aspect of the policies, they are encouraged to contact the customer support team for assistance.