Cancellation Policy

At RockstarEvents, we prioritize customer satisfaction and flexibility. We understand that plans may change, and circumstances may arise that necessitate the cancellation or modification of event bookings. Therefore, we have established a clear and concise cancellation policy to address such situations promptly and effectively.

Cancellation Timeframe:
Customers are required to report any cancellations or requests for modifications to their bookings within a specified timeframe. Our standard cancellation timeframe is set at 5 days from the date of making the reservation. This allows us to manage our resources efficiently and provides customers with ample time to adjust their plans as needed.

Conditions for Cancellation and Replacement:
Cancellation and replacement of event bookings are subject to certain conditions to ensure fairness and consistency in our operations. These conditions include:

The cancellation request must be made within the designated 5-day cancellation period.
The event date must still fall within the cancellation period to facilitate proper rescheduling or adjustments.
Valid reasons for the cancellation or modification, such as unforeseen emergencies or unavoidable circumstances, must be provided by the customer.
Sample Policy:
As an example of our cancellation policy, customers are allowed to cancel their event booking within 5 days of making the reservation. In such cases, refunds will be promptly processed back to the original payment method used for the booking. Please note that refunds may take a few business days to reflect in the customer’s account, depending on the policies of the payment provider and the issuing bank.

At RockstarEvents, we are committed to providing exceptional service and ensuring customer satisfaction at every step of the process. Should customers have any questions, concerns, or require assistance regarding cancellations or modifications to their bookings, our dedicated customer support team is readily available to provide assistance and guidance. We strive to make the cancellation process as seamless and hassle-free as possible, while also maintaining the integrity of our services and operations.