Payment Confirmation

1. **Confirmation of Event Booking**:
Once a customer has booked a yacht event through our website or via direct contact with our team, a confirmation notice will be promptly sent to the customer via email or SMS within 24 hours. This confirmation serves as an official acknowledgment of the event booking and receipt of payment for the services rendered. It includes essential details such as the date, time, and location of the event, as well as any specific requests or requirements made by the customer.

2. **Event Coordination**:
Our dedicated team of event coordinators will work closely with the customer to plan and organize every aspect of the yacht event. This includes coordinating with yacht captains, arranging catering services, selecting entertainment options, and accommodating any special requests or preferences outlined by the customer. Our goal is to ensure that every detail is meticulously planned and executed to exceed the customer’s expectations.

3. **Yacht Availability**:
The availability of yachts for events is subject to confirmation at the time of booking. While we strive to accommodate all requests, there may be instances where the requested yacht is unavailable for the desired date or time. In such cases, our team will work diligently to provide suitable alternatives or reschedule the event to a mutually agreed-upon date and time. We are committed to ensuring that every customer’s yacht event experience is seamless and unforgettable.

4. **Delivery Fees**:
As yacht events do not involve physical delivery of goods, there are no delivery fees associated with our services. The cost of the event is inclusive of all services provided, including yacht rental, catering, entertainment, and any additional amenities requested by the customer.

5. **Event Duration**:
The duration of the yacht event will be clearly specified in the booking confirmation provided to the customer. This includes the boarding time, duration of the event itself, and disembarkation time. Customers can expect the event to last for the agreed-upon duration, during which they will have exclusive use of the yacht and access to all amenities and services included in their booking.

6. **Address and Contact Details**:
To facilitate effective communication and coordination, customers are required to provide accurate contact information, including email address and phone number, at the time of booking. Any special instructions or preferences related to the event should also be communicated to our team in advance to ensure that they are accommodated to the best of our ability.

It is essential for customers to carefully review and understand the terms outlined in the Delivery Policy to ensure a smooth and enjoyable experience with our yacht event services. Should customers have any questions or concerns regarding our delivery policy or any other aspect of our services, they are encouraged to contact our customer support team for assistance.